Tech Support

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Comment by Joe Campbell on January 27, 2010 at 6:58am

Do you know what bios chipset is on the board? Depending on who's bios, some boards will beep a pattern of tones to indicate what error. Are the beeps equal in length and how many beeps? Someone said 3 beeps on the audio message I heard. Three equal length beeps could be a keyboard error such as a stuck key. Google "bios beep codes"

Comment by Brandon Moore on January 26, 2010 at 2:11pm

I'll be glad to take a look at it. I couldn't hear both sides of the conversation -only leonard's voice came through. I'll give him a call to see if we can work out a time for me to come to him.

Comment by Leonard Knight on January 26, 2010 at 1:57pm

I just spoke to an EOK member (Jim Cook). Jim has a PC issue. His computer will not boot. It just beeps and stops. He believes there is a short in the IDE connection for the main drive. I'm attaching the audio from my call with Jim and the notes I took during the call. Let me know if you can look at this issue.
+18657129671 on 2010-01-26 at 13.42.mov
JimCookCall.pdf

Comment by William Milam on June 18, 2009 at 11:10am

My mistake. I jumped to the conclusion that it was a community service opportunity. I am glad it is covered.

Comment by Leonard Knight on June 18, 2009 at 11:06am

Thanks for quick reply. FYI: this is a "real" paying customer. Leo

Comment by Stefan Wilson on June 18, 2009 at 10:58am

I have some time this afternoon to look at this on-site. William, can you call/text me at 865-803-5092? I don't want to step on your toes, but it would be easier for me to look at it personally rather than walk you through it over the phone.

Comment by William Milam on June 18, 2009 at 10:35am

I work 5 min away from SHPC. I could go over during lunch, but would need someone to talk me through the debug process over the phone. Note: I understand that this procedure would not work for "real" customers.
865-216-6307

Comment by Leonard Knight on June 18, 2009 at 10:23am

Sorry for delay on moving Tech Support business forward; It's completely in my court. I've been swamped by other commitments but plan to make time to complete my tasks this week/weekend and move this project forward. We're currently waiting for me to define the roles/responsibilities/personnel for the leadership team of this organization. I'll get the doc updated asap.

Comment by Leonard Knight on June 18, 2009 at 10:21am

Service Opportunity: I just received a text from Becky Guyton at Sequoyah Hills Presbyterian Church. She indicates they have two users unable to log into the Win 2003 Server. "Gets hung at loading profile". Can someone handle this? Brandon has been working with them routinely but is out of town. 865-522-9804

Comment by Matt Long on May 12, 2009 at 4:18pm

The good thing is that these "services" are for the most part fear based services.. where someone has a problem then they call to get back up and running... I think we are going after a reliability by subscription model that lets us have recurring revenue.

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